FAQ
- Home
- FAQ
Frequently Asked Questions
All of our jewelry is brought to you from Europe and in particular Italy and Spain.
Yes, many of our items are made with natural stones. You can check our category “Semi-Precious Stones” to shop our collection of items that include natural stones.
All items are made with either Silver 925 or other metal alloys with either yellow gold, rose gold, silver, or rhodium plating.
Other materials that are used include natural leather and reclaimed olive wood.
Gold-plated jewelry is made from a base metal (such as brass or sterling silver) coated with a thin layer of gold. This layer is bonded to the metal through a process like electroplating.
Clean gently with a soft cloth and store in a dry, airtight container to prevent tarnishing and scratches.
It can be worn daily with proper care.
It can be worn daily with proper care.
Semi-precious stones are gemstones that are valued for their beauty and rarity but are generally more abundant and less expensive than precious stones like diamonds, rubies, and sapphires.
Common semi-precious stones include amethyst, citrine, garnet, turquoise, jade, opal, onyx, peridot, and quartz (including varieties like rose quartz and smoky quartz).
We do not accept returns for any items. Please refer to our Returns & Exchanges page for more details.
Exchanges are accepted for orders 5 business days after they are received with some exceptions. Earrings cannot be exchanged for hygiene reasons. Please refer to our Returns & Exchanges page for more details.
The only method of payment accepted within Lebanon is Cash on Delivery.
Please allow 3-5 business days for your order to be delivered. This will depend on where your delivery address is located.
Orders are shipped through a reliable shipping company that takes care of your items and handles them with care. You will be contacted by the shipping company upon delivery.
All Orders for the amount of $100 and more will not be charged shipping. Otherwise, a shipping fee will be charged to your order.
In the event of exchanges, new shipping charges will be applied and must be paid directly to the shipping company.
Shipping fees are non-refundable. Please refer to our Returns & Exchanges page for more details.
Yes, we ship internationally to select countries. Kindly reach out to us on orders@maselected.com or WhatsApp Message: +961-76-880093 to be able to assist you with your order.